FREQUENTLY ASKED
QUESTIONS
Before you get here
The information you need to get movin’.
Please arrive up to 20 minutes before your SuperPark session to allow time to park, get an armband and maximise your playtime.
There is free undercover and outdoor parking at Highpoint Shopping Centre.
SuperPark grip socks are mandatory and can be purchased online or at the counter when you arrive. If you already have a pair of SuperPark grip socks, feel free to bring them. We also encourage guests to bring reuseable water bottles that you can fill up at the park.
Come in comfortable clothing as our activities require plenty of movement. Please note that SuperPark grip socks are required for play. These can be purchased online or at the front counter on arrival. We do not allow other brands of socks inside the Play Area as we cannot guarantee their quality or safety.
We can’t guarantee the quality of socks from other parks or brands, so unfortunately we cannot allow these to be used in SuperPark. SuperPark Grip Socks have been quality tested and help to keep you safe on our supersized activities, plus they’re reuseable, so you can wear them on your next visit.Â
While you’re playing
How to maximise your fun.
We have open cubby holes for guests to store personal items. While our security cameras provide extra peace of mind, we advise you not to bring valuables to the park.
Yes, we have aircon! We also have a water fountain so that you can refill your water bottle as many times as you like.
Yes, there is a parents room with a change table.
SuperPark grip socks are available for $3.50. These are washable and reusable for your next visit.
SuperBites café offers a range of delicious and nutritious food and beverages. Refuel with barista-made coffee and tea, and an assortment of sandwiches, wraps, mini pizzas and more. Please note that bringing outside food or drinks into the park is not permitted.
Yes! SuperPark’s all about bringing families together, with mums, dads and grandparents joining the fun alongside kids of all ages.
Our Ninja Track is an obstacle course like no other, where you can duck, dive and dart to your heart’s content.
All guests entering SuperPark must complete the Waiver Form before entering the Play Area.
You bet! Parents and guardians are responsible for supervising children under their care at all times. A Spectator pass is required to enter the play area.
Your ticket gets you a 2-hour session at SuperPark. That’s heaps of time to tackle our one-of-a-kind games and activities for kids. Trust us, you’ll be counting the days till your next visit!
Yes but please note that all electronics, mobile devices, and other handheld objects are not allowed on trampoline mats, padding and the pedal track.
General information
Everything you need to know for a super fun time!
All children under the age of 12 must be supervised by an adult (18 years old and above). ID may be required as proof of age.
SuperPark at Highpoint is open every day of the year except New Year’s Day, Easter Friday, Anzac Day and Christmas!
Yes, public holidays are peak days in the park. With more ways to play than any other indoor play centre in Melbourne, you better get in quick!
During the school holidays, we know it’s nice to keep little ones busy! Our park is open with heaps of activities and games to keep kids of all ages having fun, active and energised.
Parties and group events
Head to our Parties page for the full lowdown!
Do we ever! It’s easy to get the party started at SuperPark. We have a range of packages to help you celebrate birthdays, special milestones and team events. With adrenaline-packed activities and a delicious food menu, your SuperPark party brings together minimum planning with maximum enjoyment.
Parties can be booked a maximum of 2 months before and a minimum of 10 days in advance.
A hosted SuperPark party is for kids of all ages, while non-hosted parties are available when all guests are aged 8+. Older or younger party guests might need to participate separately for some parts depending on the height restrictions of some activities.
You can choose to do so. Please note that the price of the package will remain the same.​
The party host will be with the guests the entire time to maintain an epic play experience, assist with the birthday celebrations and lead the group around the SuperPark to experience the different activities and games.
We recommend having at least 1 parent present, especially for parties with children under the age of 8.
Our hosted party package is great for kids aged 5 and above, as it’s easier for them to follow the instructions. Non-hosted parties are only for kids over the age of 8.
A $250 deposit is required at the time of booking. Final numbers and payment must be confirmed a minimum of 7 days prior to your booking.

Please share with the final details of your party attendees 1 week before the party date.
Certainly! For our kids party venue in Melbourne, parents are welcome to stay in the party room or SuperBites café, but will need a ticket to enter the play area.
On the day
Not yet, but please let us know if this if something you would be interested in and we’ll look into it!
You are more than welcome to bring in your own cake if you have a party booked with us. Please note that bringing outside food or drinks into the park is not permitted.
While this is a possibility, we advise you to contact us in advance so that we can verify whether we have fridge space available at that time.
If you have a party booked with us, you are more than welcome to bring along balloons or table decorations to make your party special. Just remember, decorations must be cleared at the end of your booking. To ensure the safety and cleanliness of the park, decorations cannot be attached to walls and items like piñatas, face paint, party poppers, confetti, bubbles, party horns, whistles, lollipops, or silly string are not allowed in party rooms.
We have vegetarian, vegan, dairy free and halal food options. Unfortunately, we currently cannot cater for gluten free or celiac needs.
Late arrivals & cancellations
The party sessions are fixed. We encourage you to remind your guests to arrive up to 20 minutes before the stipulated time. There will be no extension on party time if guests arrive late.
You will need to contact us as soon as possible. Any changes are subject to availability and venue approval.
We do not offer refunds. Parties cancelled a minimum of 30 days prior to the booking can be rescheduled to a later date, subject to availability. The deposit will be lost for any cancellations made less than 30 days prior to the booking.
Safety
For any medical emergencies, our staff are trained with the most up to date First Aid accreditation to assist you. We also have a dedicated First Aid room near the counter in the park.
Tickets and bookings
Your entrance fee to our indoor play centre gets you a wristband at the counter, granting you in-and-out privileges for 2 hours as long as the wristband remains valid. The fee covers unlimited access to all areas in SuperPark, including the Adventure Area, Game Arena, and Freestyle Hall.
Depending on your needs there are three options.
- If you are participating in activites you will require a regular pass. SuperPark grip socks are also required.
- If you are supervising your kids in the play area, or need to enter the play area to get your kids you will require a specator pass. (Recommended for kids under 12). SuperPark grip socks are also required.
- If you do not need to enter the play area and will be in the cafe / seating area only you do not require any pass. (Recommended for kids 12+).”
We do not offer refunds. However you can email us at hello@superpark.com.au to reschedule and we will do our best to accommodate you. Please note we charge a $3 booking fee per change.
For additional playtime, please approach our friendly SuperCrew at the counter. An additional session will be charged at the standard rates and is subject to availability.
Gift cards
Yes! Give the gift of SuperParking with $35, $70 or a custom amount. E-gift cards are customisable with a personalised message or video. These can be purchased online.
Our gift cards are valid for up to 3 years.