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KIDS PARTIES AT
SUPERPARK

THE BEST 

BIRTHDAY EVER

Minimal planning, maximum fun. Our kids birthday venue has everything covered—from epic games and activities to delicious, healthy food. Parents get to relax while kids have a blast. It’s the gift that keeps on giving.

LET’S PARTY
Children Enjoying the Best Birthday Ever at SuperPark
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Clockwise Arrow in Yellow Pentagon | All access pass

All access pass to SuperPark’s exciting play zones

Birthday Present in Yellow Pentagon | Private Birthday Room

A private birthday room so you can be as loud as you like

Fork and Knife in Yellow Pentagon | Party Menus

Your pick of our healthy and delicious party menus

HOSTED PARTY GAMES

SUPER QUEST

Time’s ticking! Teams must solve a series of riddles to find clues hidden around the park. Sprint from one spot to the next, solve the puzzles and rack up points. Winner takes all!

HOSTED PARTY GAMES

SUPER SPRINT

Gear up for big excitement in Super Sprint! You and your friends face 3 awesome challenges. You pick the order, so think smart. Each task gives you points, and the team with the most finishes on top. It’s teamwork at its best!

PARTY PACKAGES​

Super Party Balloon Icon

Hosted SuperPark Party

$50
PP

Our SuperCrew will guide you through all of the action for the ultimate party! Parents, relax and enjoy the fun. 

 

Minimum 12 guests required

 

  • Dedicated party host to ensure everyone gets the most out of SuperPark
  • 2 hour all access pass to SuperPark and a private party room for all guests
  • 60 minutes of hosted party games customised to your child
  • Pick your food menu from our healthy (and delicious!) options
  • SuperPark grip socks for all party guests
  • SuperParty bag with stickers, bouncy ball, silicone armband and chocolate
  • FREE pass for the birthday child, redeemable on their next visit
  • 6 FREE adult spectator passes
  • Digital birthday invite

Hosted SuperSized Parties are the go if you have an extra large squad. They require a minimum of 24 guests and you will receive 2 party rooms.

Non-Hosted Parties are $45 pp – you pick the agenda without a SuperPark host to guide you through the party games. 

Non-Hosted After School Parties are $40 pp – a mini version of our Non-Hosted parties with a lighter food spread. Limited to off peak periods, Monday to Thursday from 4pm – 6pm.

BOOK YOUR PARTY ONLINE

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DITCH THE CHIPS

We serve up fresh and delicious meals, snacks and treats for your party to keep all your guests energised.

Book Now

PARTY FAQs

PACKAGES

Parties can be booked a maximum of 2 months before and a minimum of 10 days in advance. Book your party here.

Each room requires a minimum of 12 guests and can fit a maximum of 16 guests. If you have more than 16 guests, then you will need to book a SuperSize Party with two rooms and a minimum of 24 guests.

A hosted SuperPark party is for kids of all ages, while non-hosted parties are available when all guests are aged 8+. Older or younger party guests might need to participate separately for some parts depending on the height restrictions of some activities.

When you opt for a hosted SuperPark party, you’ll enjoy a guided experience with our expert Super Crew and 60 minutes of party games. Non-hosted parties don’t include a SuperPark host to lead the games and parents will need to lead the party guests.

You can choose to do so. Please note that the price of the party package will remain the same.​

The party host will be with the guests the entire time to create an epic play experience, assist with the birthday celebrations and lead the group around the SuperPark to experience the different activities and games.

We recommend having at least 1 parent present, especially for parties with children under the age of 8.

Our parties are great for kids aged 5 and above, as it’s easier for them to follow the instructions.

A $250 deposit is required at the time of booking. Final numbers and payment must be confirmed a minimum of 7 days prior to your booking.

Please share with the final details 1 week before the party date, including a full guest list and ages of all party attendees.

We charge a $5 cake fee to cover the cost of providing a plastic cake knife for safety reasons, a lighter for candles, and plates and spoons for serving.

Yes, additional platters can be added to your party package. We also offer a variety of platters for adults. Contact us for more details.

ON THE DAY

Certainly! For our kids party venue in Melbourne, parents are welcome to stay in the party room or SuperBites café. If parents wish to enter the Play Area, 6 free adult spectator passed are included with each booked room. 

Yes, everyone must sign the waiver form. Minors below 18 will need a parent/guardian to sign the waiver form on their behalf.

Come in comfortable clothing as our park activities require plenty of movement. Please note that SuperPark grip socks are required for play. Socks are included in the party package.

Not yet, but please let us know if this if something you would be interested in and we’ll look into it! If you bring a cake, please keep in mind that our party host will be focused on keeping the children entertained, so they are not able to cut or serve cakes. If you do not have a party booking with us, sorry you will not be able to bring in a cake.

We charge a $5 cake fee to cover the cost of providing a plastic cake knife for safety reasons, a lighter for candles, and plates and spoons for serving. Only guests who have booked a birthday party are able to bring a cake into the park.

If you have a party booked with us, you are more than welcome to bring along balloons or table decorations to make your party special. Just remember, decorations must be cleared at the end of your booking. To ensure the safety and cleanliness of the park, items like piñatas, face paint, party poppers, confetti, bubbles, party horns, whistles, lollipops, or silly string are not allowed in party rooms. To avoid damaging the room, please do not attach decorations to the walls or ceiling.

You are more than welcome to bring in your own cake if you have a party booking with us. Our host will be focused on keeping the children entertained, so they are not able to cut or serve cakes. And don’t forget to pack a suitable plastic knife and cake server. Please note that bringing outside food or drinks into the park is not permitted. If you do not have a party booking with us, sorry you will not be able to bring in a cake.

We have gluten free, vegetarian, vegan, dairy free and halal food options. Unfortunately, we currently cannot cater for celiac needs. This can be added at checkout or when you finalise your numbers.

All food is served at room temperature, but please let us know in advance if you’d like certain items heated up.

If you haven’t received your party invitation in your email, please check your spam or junk folder before contacting us.

NO SHOWS & CANCELLATIONS

We are unable to offer refunds. You can view our full terms and conditions here.

The party sessions are fixed. We encourage you to remind your guests to arrive up to 20 minutes before the stipulated time. There will be no extension on party time if guests arrive late.

You will need to contact us as soon as possible. Any changes are subject to availability and venue approval.

We do not offer refunds. Parties cancelled a minimum of 30 days prior to the booking can be rescheduled to a later date, subject to availability. The deposit will be lost for any cancellations made less than 30 days prior to the booking.

Privacy Policy

  1. Overview

Thank you for using SuperPark Highpoint Pty Ltd ACN 657 638 992 (SuperPark), a supplier of an all-in-one indoor activity park. Your privacy is important to us and we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) (Privacy Act), which includes the Australian Privacy Principles (APPs) and any related privacy codes.

This Policy outlines how we collect, use, disclose and store your personal information and lets you know how you can access that information. This Policy applies to our obligations when handling information in Australia.

Please read this Policy carefully and contact us using the details below if you have questions.

  1. What personal information to do we collect and why do we collect it?
    1. About our users:

Information Collected

  • Your name, contact details, billing and residential address, date of birth and gender.
  • Your nationality and which countries you hold citizenship of.
  • Payment details.
  • Educational details, such as schools you have attended, any qualifications you have received, transcripts and/or English language test results.
  • Any photos that you upload, such as a profile picture.
  • Opinions and/or testimonials.
  • Your device ID, device type and information, geo-location information, Internet Protocol (IP) address, standard web log information browser session data, device and network information, statistics on page views, acquisition sources, search queries, browsing behaviour and information gathered through internet cookies.
  • Information contained in any communications between you and us.

Why we collect it:

  • For the purpose for which the personal information was originally collected.
  • To identify and interact with you.
  • To perform administrative and operational functions.
  • To comply with any legal requirements, including any purpose authorised or required by an Australian law, court or tribunal.
  • For any other purpose for which you give your consent.
  • Direct marketing.

How we collect it:

  • Directly from you when you:
    • use our services;
    • set up an account with us;
    • interact or share personal information with us via our platforms and social media; and
    • communicate with us.
  • Through our third party service providers.
    1. About our general users that have may not subscribed to our Service but interact with us

Information collected:

  • Information you have provided in communications we have with you.
  • Your device ID, device type and information, geo-location information, Internet Protocol (IP) address, standard web log information browser session data, device and network information, statistics on page views, acquisition sources, search queries, browsing behaviour and information gathered through internet cookies.

Why we collect it:

  • To identify and interact with you.
  • To perform administrative and operational functions.

    1. About contractors or prospective staff members

Information collected:

  • Your name, date of birth, payment and contact details.
  • Drivers licence or other appropriate identification.
  • Your nationality and which countries you hold citizenship of and any Visa details.
  • Educational details, such as schools you have attended, any qualifications you have received, transcripts and/or English language test results.
  • Employment details, such as a CV, qualifications attained, working with children check, first aid certificate or examples of work.
  • Study and career aspirations, such as where you want to study or what qualifications you hope to achieve.

Why we collect it:

  • To enable us to carry out our recruitment functions.
  • To correspond with you.
  • To fulfil the terms of any contractual relationship.
  • To ensure that you can perform your duties.

If you choose not to provide information as requested, we may not be able to service your needs. For example, it will not be possible for us to provide you with our service if you want to remain anonymous or use a pseudonym.

We sometimes receive unsolicited personal information. In circumstances where we receive unsolicited personal information we will usually destroy or de-identify the information as soon as practicable if it is lawful and reasonable to do so unless the unsolicited personal information is reasonably necessary for, or directly related to, our functions or activities.

  1. Sensitive information

Where we collect sensitive information about individuals, we will only do so with consent or as otherwise permitted by law.

  1. Disclosing your personal information

We may disclose your personal information to the following third parties:

      1. our business or commercial partners;
      2. our professional advisers, dealers and agents;
      3. third parties and contractors who provide services to us, including customer enquiries and support services, IT service providers, data storage, webhosting and server providers, marketing and advertising organisations, payment processing service providers;
      4. payment system operators and debt-recovery functions;
      5. third parties to collect and process data, such as Amazon Web Services, Google Analytics, Meta, TikTok, HubSpot, TANDA, Google Cloud, Pantheon, Roller, Microsoft 360, Xero, Seek, LinkedIn, Microsoft Azure; and
      6. any third parties authorised by you to receive information held by us.

If you are a contractor, we may disclose your information to payment system operators and debt-recovery functions.

We may also disclose your personal information if we are required, authorised or permitted by law.

We may send information to third parties that are located outside of Australia for the purposes of providing our services. These third parties are located in Finland, although this list may change from time to time. Disclosure is made to the extent that it is necessary to perform our functions or activities.

For further information about where our service providers may disclose personal information, we recommend reviewing their privacy policies.

  1. Using your personal information for direct marketing

From time to time, and in support of our future development and growth, we may use your personal information to contact you to promote and market our products and services.

You can opt-out from being contacted for direct marketing purposes by contacting us at hello@superpark.com.au or by using the unsubscribe facility included in each direct marketing communication we send. Once we receive a request to opt out from receiving marketing information, we will stop sending such information within a reasonable amount of time.

  1. Cookies

A 'cookie' is a packet of information placed on a user's computer by a website for record-keeping purposes. Cookies are generally used on SuperPark’s website to:

  • monitor traffic: we use anonymous information to track how people are using the SuperPark site. This may include the time of visit, pages visited and some system information about the type of computer you are using; and
  • monitor your use of our website: if we have identified you as a result of you accessing our website from a personalised communication or providing us with personal information by completing a form online, we may use cookies to collect personal information about you.

When you first visited the page, you would have seen a banner providing you with the option to accept the use of cookies or opt-out. At any time, you can change or withdraw your consent form on the cookie declaration page, which you can access here.

Google Analytics collects the cookies on our website. You can find out more about how Google Analytics collects, uses and discloses cookies on the Google Analytics cookie policy page.

  1. Security

We take all reasonable steps to protect personal information under our control from misuse, interference and loss and from unauthorised access, modification or disclosure. We hold your personal information electronically in secure databases operated by our third-party service providers.  

We protect the personal information we hold through a number of different layers including, encrypted browsing through HTTPS; storing authentication details, such as passwords and user access tokens, in hashed or non-reversible formats; actively monitoring errors; and logs using industry level tooling.

Our service providers provide different layers of security when they handle any personal information we provide to them. For further information about where our service providers may disclose personal information, we recommend reviewing their privacy policies.

While we take reasonable steps to ensure your personal information is protected from loss, misuse and unauthorised access, modification or disclosure, security measures over the internet can never be guaranteed.

We encourage you to play an important role in keeping your personal information secure, by maintaining the confidentiality of any passwords and account details used on our website.

  1. Accessing or correcting your personal information

If you would like to access your personal information, please contact us using the details below. In certain circumstances, we may not be able to give you access to your personal information, in which case we will write to you to explain why we cannot comply with your request.

We try to ensure any personal information we hold about you is accurate, up-to-date, complete and relevant. If you believe the personal information we hold about you should be updated, please contact us using the details below and we will take reasonable steps to ensure it is corrected if appropriate.

  1. Destroying or de-identifying personal information

We destroy or de-identify personal information when we no longer need it unless we are otherwise required or authorised by law to retain the information.

  1. Making a complaint

If you believe your privacy has been breached or you have a complaint about our handling of your personal information, please contact us using the details below.

We take privacy complaints seriously. If you make a complaint, we will respond within 5 business days to acknowledge your complaint. We will try to resolve your complaint within 30 days. When this is not reasonably possible, we will contact you within that time to let you know how long we will take to resolve your complaint.

We will investigate your complaint and write to you to explain our decision as soon as practicable.

If you are not satisfied with our decision, you can refer your complaint to the Office of the Australian Information Commissioner by phone on 1300 363 992 or online at www.oaic.gov.au.

  1. Changes

We may, from time to time, amend this Policy. Any changes to this Policy will be effective immediately upon the posting of the revised Policy on our website. By continuing to use the services following any changes, you will be deemed to have agreed to such changes.

  1. Contact us

All questions or queries about this Policy and complaints should be directed to hello@superpark.com.au.

 

This Policy was last updated in November 2023.

Terms and Conditions

WEBSITE TERMS OF USE // SUPERPARK AUSTRALIA LTD ACN 657 638 992 (SUPERPARK AUSTRALIA)

  1. Disclaimers
    1. Use the SuperPark Australia website (this website) at your own risk.
    2. SuperPark Australia (also referred to as we / us) is not responsible for any loss, damage, mistakes or omissions that may occur from your use of this website at any point in time.
    3. Links to Other Websites
      1. External or Third-Party website links may appear on this website, however we do not endorse the linked sites.
      2. Although reasonable care is taken to ensure that this website is free from viruses, we do not accept responsibility for any viruses which may affect any material you download or view.
    4. Goods and Services
      1. Price and availability information is subject to change without notice.
      2. Information on this website must be read in conjunction with promotional materials made available at the SuperPark Australia venues and in the event of inconsistency, the information set out in any promotional materials made available to you at our venues will prevail.
  2. Copyright
    1. The copyright and intellectual property rights in all the contents and material on this website belong to SuperPark Australia Pty Ltd.
    2. You may not:
      1. Copy or use, in whole or in part, any Content;
      2. Reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party;
      3. Store any part of this website or copy any part of this website and store them on other websites without our prior consent.
      4. Print or copy any components of the website or use any part of this website in other corporate or commercial documents without our prior consent.
      5. Use the website in any way which it was not intended to be used by SuperPark Australia.
    3. You may:
      1. You may print or copy any components of the website for personal use only.
      2. You may print or copy any components of the website for third parties provided this is for their personal use only and not for commercial gain.
      3. Link to the home page of this website with the prior consent of SuperPark Australia.

TERMS & CONDITIONS // SUPERPARK HIGHPOINT LTD ACN 667 619 614 (SUPERPARK)

These terms and conditions (Terms) will apply to and bind the purchaser of, or any participant of, any SuperPark product, activity, service or facility.

Please read these Terms carefully before selecting or proceeding with your purchase.

By proceeding with your purchase, using any of the services and/or facilities or participating in any activities at the SuperPark premises, you acknowledge that:

  • you have read, and understand and agree to be bound by, these Terms; and
  • you are at least 18 years of age.

If you are making a purchase on behalf of another person, you agree that you are duly authorised as their agent (each, a Customer) and that each Customer agrees to be bound by these Terms.

If you are making a purchase on behalf of a participant under the age of 18 (Minor), you agree that you are making the purchase with full authority as, or as agent on behalf of, the parent or legal guardian of the Minor, and agree to be bound by these Terms on behalf of the Minor, or their parent or legal guardian (as the case may be).

Any person accompanying a Customer is also deemed to be a Customer and shall be bound by these Terms.

  1. Definitions

    2. In these Terms, the following definitions apply:

    • Activities means all sporting and recreational activities at a Venue, including but not limited to, to pedal car track, adventure city, kids gym, soft play city, archery, street game court, superbowling, superball, superhoop, superpinball, superfooty, air hockey, foosball, valo jump, ninja track, iwall, iteacher, adventure area, games arena, freestyle hall, sensory activities, tube slide, gymnastics area, climbing walls, trampolining, sliding mountain, interactive wall climbing, obstacles courses, interactive soft play equipment and the use, rental or maintenance of any item or equipment at a Venue.
    • Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2009 (Cth).
    • Customer means an individual that purchases a Ticket, or otherwise attends a Venue, to participate in the Activities or an Event.
    • Event has the meaning given in clause 8.
    • Ticket means the confirmation you received as a Customer to validate your ability to gain access to the Venue and participate in the Activities or an Event.
    • Intellectual Property Rights means all intellectual property rights, including all copyright, patents, trade marks, design rights, trade secrets, circuit layouts, domain names, know-how and other rights of a similar nature worldwide, whether registered or not, and any applications for registration or rights to make such an application.
    • Responsible Adult means a person who is a minimum of 18 years of age, agrees to be responsible for Minors, be bound by these Terms on their behalf and will directly supervise them at all times.
    • SuperPark means SuperPark Highpoint Ltd ACN 657 638 992, its employees, directors and agents, and all other persons or entities acting in a capacity on its behalf.
    • Venue means one of SuperPark’s all-in-one indoor activity parks in Australia where the Activities and facilities are located.
    • Website means the SuperPark website available at https://www.superpark.com.au.
  1. Waiver
      1. Your participation in the Activities is subject to the SuperPark Waiver, available at [https://waiver.roller.app/superparkhighpoint]. Each Customer (whether on their own behalf or on behalf of a Minor) must sign the Waiver as a condition of access to the Activities and understands that no access will be granted if they do not sign the Waiver.
      2. By purchasing a Ticket, you acknowledge and agree to be bound by the terms of the Waiver.
  2. Minors
      1. Where a Customer is responsible for a Minor (whether as legal guardian or otherwise), the Customer agrees to be bound by these Terms on the Minor’s behalf. The Customer takes responsibility for the Minor’s safety and must directly supervise them at all times, particularly for any Minors under 12 years of age.
      2. The Customer agrees to explain the risks outlined herein to the Minor(s) they are accompanying and/or booking or purchasing a Ticket for and agrees to the acceptance and assumption of risks herein stated on their behalf.
  3. Medical Conditions
      1. Customers must be in good health and physical condition and free from any medical conditions which may affect or preclude them from safely participating in any Activities.
      2. For safety reasons, pregnant women and Customers with pre-existing health issues or wearing casts are not recommended at the Venue. If in doubt, please seek medical advice.
  4. Tickets
      1. Tickets cannot be transferred or resold.
      2. Tickets are valid only for the date and time slot shown and are void if tampered with.
  5. Gift Cards
      1. You may purchase gift cards for a $AUD amount which are valid for 3 years from the date of purchase. We have no obligation to remind or inform you of a gift card’s expiry and it is your sole responsibility to ensure that any balance is used in full prior to expiry.
      2. Gift cards can be redeemed at the Venue or used via the Website to purchase a Ticket or merchandise or to book an Event.
      3. Gift card balances cannot be exchanged for cash or redeemed against the purchase of another card. A gift card expires automatically once its balance has been exhausted.
      4. An individual gift card can hold between $35 and $1000. This limit cannot be exceeded by performing balance transfers.
      5. Where a purchase exceeds the balance of a gift card, the Customer will be required to pay the difference between the gift card balance and the purchase price.
      6. You are solely responsible for the safe keeping and security of your gift card following delivery. In cases where your gift card is lost or stolen, SuperPark is unable to replace or reimburse the remaining balance on a card. SuperPark cannot be held responsible for any balance lost on a gift card as a result of theft or fraud.
      7. Gift cards are not transferrable or refundable.
  6. Online Ordering
      1. You may choose to purchase any of the SuperPark products described on the Website for the price specified on the Website.
      2. Your order must contain your name, phone number, e-mail address, credit card details and any other ordering information specified on the Website.
      3. Payment must be effected by credit card, Apple Pay or Google Pay using the ordering facility on the Website.
      4. Confirmation of your order will be sent to your nominated email address once your payment for the transaction has been cleared. If you do not receive a confirmation email within two business days, please contact the SuperPark Guest Experience Team. The purchase contract is not complete until we issue this confirmation email.
      5. Your Ticket(s) will be delivered by email. You must present the booking confirmation with the QR code at the Venue, otherwise you may not be able to use your Tickets.
      6. When you click on the “I Agree” checkbox you agree to these Terms and SuperPark will treat this as a binding order. You are responsible for ensuring the accuracy of your order. Upon confirming your order, SuperPark shall supply you, subject to availability, with SuperPark products set out in your order. SuperPark will normally confirm each order made online via the Website or by email within two business days.
      7. You may not cancel an order once it has been submitted and paid, even if you have not received a confirmation email from SuperPark. Once you have submitted an order, your payment will be non-refundable, even if you decide not to use the Ticket(s) ordered.
      8. Any purchase by telephone or by visiting the Venue will be governed by these Terms (excluding any part of the Terms that are specific to purchases made using the Website), and such other conditions as may be informed to you over the telephone or displayed at the Venue (as the case may be).
  7. Parties and events
    1. Application of these Terms and Conditions
      1. These Terms and Conditions apply to parties and events (Event) held at the Venue. You can view our Event offering on our website at [www.superpark.com.au].
    2. Bookings
      1. Where you book an Event with us, you agree that:
      2. bookings must be made at least 8 days prior to the proposed Event date;
      3. a deposit of $250 is required at the time of booking;
      4. a minimum of 12 guests is required for an Event with the maximum for any one room being 16 guests;
      5. you are not permitted to bring any food or drinks into the Venue and it is your responsibility to notify us, at least 7 days prior to your proposed Event, of any dietary requirements or allergies of your guests;
      6. final attendance numbers must be provided and payment of the balance of your booking fee must be paid no later than 7 days prior to your proposed Event; and
      7. Event inclusions are subject to change due to availability.
    3. Decorations
      1. Any balloons or decorations you bring to the Venue must be removed by you at the time your Event concludes.
      2. You are not permitted to bring piñatas, face paint, party poppers, confetti, bubbles, party horns, whistles, lollipops or silly string onto the Venue and SuperPark reserves its right to remove any items it, in its sole discretion, deems to be unsafe, from the party room for your collection at the time your Event concludes.
    4. Changes and cancellations
      1. You must notify us at least 30 days prior to your Event of any changes to the proposed Event date.
      2. Changes made in accordance with clause (a) above will be subject to availability and SuperPark gives no warranty that your preferred date will be available.
      3. You agree that where your booking is cancelled within 30 days of the Event date, the booking fee is non-refundable.
  8. Appropriate clothing to be worn
      1. Appropriate clothing (i.e., tops must be worn at all times and clothing with offensive pictures or slogans are not permitted), including SuperPark grip socks, must be worn at all times when participating in the Activities.
      2. SuperPark grip socks are available for purchase from the Venue and will be yours to keep for future visits.
      3. As we cannot guarantee the quality of other brands, only SuperPark brand grip socks are permitted to be worn.
  9. Compliance with directions
      1. Customers must comply with all signs, notices, directions, instructions or requests of SuperPark.
      2. SuperPark reserves the right (in its absolute discretion) to suspend or cancel any Customer’s access to any Activities and/or any Venue, without refund or compensation, for non-compliance with these Terms, signs, notices, directions, instructions or requests, or for any unsafe, reckless or careless conduct, to ensure the safety, security or order at the Venue, or if SuperPark considers that the circumstances so require.
      3. You indemnify us against any losses, claims, damages and expenses (including reasonable legal costs) arising out of or in connection with your own or any individual’s failure to comply with the reasonable directions of SuperPark.
  10. Intoxication
      1. Customers:
        1. will not be permitted to access the Venue or participate in any Activities whilst under the influence of drugs or alcohol; and
        2. must not bring any drugs or alcohol into the Venue.
      2. SuperPark reserves the right to cancel a Customer’s Ticket and remove them from the Venue if SuperPark has reasonable grounds to believe the Customer is under the influence of drugs or alcohol or has brought drugs or alcohol into the Venue.
      3. SuperPark will not be liable for the actions or behaviour of any individual in or around the Venue that is under the influence of drugs or alcohol.
  11. Customer’s property  
      1. Customers must look after their own belongings at the Venue. Items such as phones and cameras may get damaged if they are used during the Activities, and SuperPark shall not be liable for any loss or damage to any Customer’s property (howsoever caused) while at the Venue.
  12. Images, Personal Information and Privacy Policy
    1. SuperPark images
      1. SuperPark may operate closed circuit television or cameras at the Venue. You hereby consent to images and videos being taken for security of you and/or your accompanied Minors.
      2. Such images and videos will be the exclusive property of SuperPark and you hereby consent to such collection, use and disclosure of such personal information by SuperPark for security and review purposes, including occasions where necessary, requiring the images and videos to be handed to authorities for further investigations. For further information, please see our Privacy Policy.
    2. Other Customers images
      1. The Customer acknowledges and understands that other individuals in the Venue may use or operate videography and/or photography devices (such as camera phones, cameras and video cameras), and agrees that SuperPark has no control over, and is not responsible or liable for, any images which may be captured by such devices, and how such images may be used, processed or disclosed.
    3. Customer’s Privacy
      1. SuperPark may collect, use and/or disclose of any personal information provided by Customers in accordance with our Privacy Policy [www.superpark.com.au/privacy-policy] (which shall form part of these Terms), and by proceeding with the booking/purchase, the Customer consents to such collection, use and disclosure of such personal information by SuperPark and to the terms of the Privacy Policy.
  13. Intellectual Property
      1. SuperPark owns or is the licensee of all Intellectual Property Rights in the SuperPark business.
      2. The Customer understands and agrees that no rights to SuperPark’s Intellectual Property Rights are created as a result of this Agreement.
      3. The Customer is not permitted to use SuperPark’s Intellectual Property Rights in any manner without the prior written consent of SuperPark.
  14. Liability and indemnity
    1. Liability
      1. You discharge SuperPark, its employees, directors and agents from any liability to you as the Customer, your dependants or legal representatives for personal injury or death suffered due to any cause whatsoever including, but not limited to, acts of other people in the Venue, where the Activities were not supplied with due care and skill or were not reasonably fit for their purpose or because of the negligence, breach of contract, statute or statutory duty by SuperPark.
    2. Indemnity
      1. The Customer fully indemnifies SuperPark at all times from any and all damages, losses, costs (including legal and other professional costs) and Claims by you or any other person of whatever nature which may arise out of, be suffered, or incurred, directly or indirectly, by you because of, or in connection with, your entry to the Venue, any Activities at, and use of SuperPark’s facilities.
  15. Pursuant to s64A of Schedule 2 of the Australian Consumer Law, this clause 16 applies in respect of services that are not of a kind ordinarily acquired for personal, domestic or household use or consumption. Our liability for breach of a guarantee conferred by the Australian Consumer Law (other than those conferred by s51 to s53 of the Australian Consumer Law) is limited at our option to:
      1. the re-supply of the services or products;
      2. the payment of the direct costs of having the services or products resupplied; or
      3. a refund of the Ticket or product costs.
  16. Pricing
      1. The prices of the SuperPark products shall be the prices displayed on the Website on the date of your order. There may occasionally be an error in the price displayed on the Website.
      2. All prices displayed on the Website are quoted in Australian dollars and must be paid in full, subject to any discounts which are offered as detailed on the Website at the point of such purchase.
  17. Refunds
      1. Unless otherwise stated in these Terms, SuperPark products and services are non-transferable and not redeemable for cash and will be cancelled without refund if used by anyone else.
      2. Refunds on SuperPark products and services are only available in accordance with the Australian Consumer Law and will not be granted for change of mind.
      3. SuperPark products and services cannot be on-sold to another party or third party for re-sale to customers and will be cancelled without refund if used by anyone else.
  18. Money Back Guarantee
      1. In the event you are not satisfied with the Activities, SuperPark may, at its discretion, provide you with a refund of your Ticket cost (Money Back Guarantee).
      2. To be eligible for the Money Back Guarantee, the Customer must:
        1. have accessed the Activities by scanning into the play area; and
        2. notify the SuperPark Crew that you are dissatisfied within 15 minutes of your session start time (as shown on your Ticket).
      3. Provision of the Money Back Guarantee will be at SuperPark’s sole discretion and SuperPark reserves the right to refuse a Money Back Guarantee if it has grounds to reasonably believe that the Customer has not participated in the Activities.
      4. The Money Back Guarantee will not be provided for late arrivals or a failure to participate in the Activities at the Customer’s allocated session time.
  19. Cancellation
    1. Cancellation due to error or unavailability
      1. You acknowledge that despite SuperPark’s reasonable precautions, SuperPark’s products may be listed at an incorrect price, with incorrect information, or which are unavailable due to an error or other oversight. In these circumstances, SuperPark reserves the right to cancel the transaction, notwithstanding that your order has been confirmed and your credit card has been charged.
      2. If a cancellation of this nature occurs after your credit card has been charged for the purchase, SuperPark will promptly issue a credit to your credit card account for the amount in question.
    2. Cancellation for other reasons
      1. Under normal circumstances, a confirmed order will enable you to engage in the Activities specified in your order at the Venue. However, there may be circumstances in which we are unable to make the Venue or Activities available on the date or at the time allocated. This may be as a result of unexpected closure of the Venue, damage to the facilities rendering them unsafe, insufficient staff availability or otherwise. In such circumstances, we will inform you of the situation and either refund the ticket price or allow you to reschedule (if possible). SuperPark shall not be liable for travel costs or any other losses in connection with such cancellation.
  20. Details of conditions applicable to purchase of SuperPark products
      1. Details of the conditions applicable to the purchase of products on the Website may differ from time to time.
      2. SuperPark reserves the right to make any changes to the details and these Terms if necessary to comply with any applicable legislation and to change the details and conditions published on the Website, without affording prior notice, provided that this does not materially affect the nature of the SuperPark products purchased by you, and your continued use of the SuperPark products and/or the Website shall constitute your acceptance of and agreement to such amended Terms.
      3. Please check this Website regularly for the most up-to-date version of the Terms.
  21. General
      1. Each of the terms of these Terms shall be subject to and shall apply to the fullest extent permitted by law. In the event of any conflict with the Waiver, the relevant terms of the Waiver shall prevail.
      2. Any provision stated herein which is held to be illegal, invalid or unenforceable will be ineffective solely to the extent of such illegality, invalidity or unenforceability, without affecting the other provisions herein which shall remain in full force and effect, and will be deemed to be amended as necessary to give effect as close as possible to the intent and purposes of the illegal, invalid or unenforceable provision.
      3. These Terms shall be governed by and construed in accordance with the laws of Victoria and the courts of Victoria shall have exclusive jurisdiction over any dispute arising in connection with these Terms.