View all our promotions, discounts, competitions and more!
Make sure you follow us on socials and sign-up as a SuperVIP Squad to get all the latest promotions.
Perfect for SuperPark newcomers. Includes SuperPark Grip Socks required for play.
Online only. Limited capacity and session availability during holidays.
Email: hello@superpark.com.au
Phone: (03) 7050 1118
Join the SuperVIP Squad
Thank you for using SuperPark Highpoint Pty Ltd ACN 657 638 992 (SuperPark), a supplier of an all-in-one indoor activity park. Your privacy is important to us and we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) (Privacy Act), which includes the Australian Privacy Principles (APPs) and any related privacy codes.
This Policy outlines how we collect, use, disclose and store your personal information and lets you know how you can access that information. This Policy applies to our obligations when handling information in Australia.
Please read this Policy carefully and contact us using the details below if you have questions.
Information Collected
Why we collect it:
How we collect it:
Information collected:
Why we collect it:
Information collected:
Why we collect it:
If you choose not to provide information as requested, we may not be able to service your needs. For example, it will not be possible for us to provide you with our service if you want to remain anonymous or use a pseudonym.
We sometimes receive unsolicited personal information. In circumstances where we receive unsolicited personal information we will usually destroy or de-identify the information as soon as practicable if it is lawful and reasonable to do so unless the unsolicited personal information is reasonably necessary for, or directly related to, our functions or activities.
Where we collect sensitive information about individuals, we will only do so with consent or as otherwise permitted by law.
We may disclose your personal information to the following third parties:
If you are a contractor, we may disclose your information to payment system operators and debt-recovery functions.
We may also disclose your personal information if we are required, authorised or permitted by law.
We may send information to third parties that are located outside of Australia for the purposes of providing our services. These third parties are located in Finland, although this list may change from time to time. Disclosure is made to the extent that it is necessary to perform our functions or activities.
For further information about where our service providers may disclose personal information, we recommend reviewing their privacy policies.
From time to time, and in support of our future development and growth, we may use your personal information to contact you to promote and market our products and services.
You can opt-out from being contacted for direct marketing purposes by contacting us at hello@superpark.com.au or by using the unsubscribe facility included in each direct marketing communication we send. Once we receive a request to opt out from receiving marketing information, we will stop sending such information within a reasonable amount of time.
A 'cookie' is a packet of information placed on a user's computer by a website for record-keeping purposes. Cookies are generally used on SuperPark’s website to:
When you first visited the page, you would have seen a banner providing you with the option to accept the use of cookies or opt-out. At any time, you can change or withdraw your consent form on the cookie declaration page, which you can access here.
Google Analytics collects the cookies on our website. You can find out more about how Google Analytics collects, uses and discloses cookies on the Google Analytics cookie policy page.
We take all reasonable steps to protect personal information under our control from misuse, interference and loss and from unauthorised access, modification or disclosure. We hold your personal information electronically in secure databases operated by our third-party service providers.
We protect the personal information we hold through a number of different layers including, encrypted browsing through HTTPS; storing authentication details, such as passwords and user access tokens, in hashed or non-reversible formats; actively monitoring errors; and logs using industry level tooling.
Our service providers provide different layers of security when they handle any personal information we provide to them. For further information about where our service providers may disclose personal information, we recommend reviewing their privacy policies.
While we take reasonable steps to ensure your personal information is protected from loss, misuse and unauthorised access, modification or disclosure, security measures over the internet can never be guaranteed.
We encourage you to play an important role in keeping your personal information secure, by maintaining the confidentiality of any passwords and account details used on our website.
If you would like to access your personal information, please contact us using the details below. In certain circumstances, we may not be able to give you access to your personal information, in which case we will write to you to explain why we cannot comply with your request.
We try to ensure any personal information we hold about you is accurate, up-to-date, complete and relevant. If you believe the personal information we hold about you should be updated, please contact us using the details below and we will take reasonable steps to ensure it is corrected if appropriate.
We destroy or de-identify personal information when we no longer need it unless we are otherwise required or authorised by law to retain the information.
If you believe your privacy has been breached or you have a complaint about our handling of your personal information, please contact us using the details below.
We take privacy complaints seriously. If you make a complaint, we will respond within 5 business days to acknowledge your complaint. We will try to resolve your complaint within 30 days. When this is not reasonably possible, we will contact you within that time to let you know how long we will take to resolve your complaint.
We will investigate your complaint and write to you to explain our decision as soon as practicable.
If you are not satisfied with our decision, you can refer your complaint to the Office of the Australian Information Commissioner by phone on 1300 363 992 or online at www.oaic.gov.au.
We may, from time to time, amend this Policy. Any changes to this Policy will be effective immediately upon the posting of the revised Policy on our website. By continuing to use the services following any changes, you will be deemed to have agreed to such changes.
All questions or queries about this Policy and complaints should be directed to hello@superpark.com.au.
This Policy was last updated in November 2023.
These terms and conditions (Terms) will apply to and bind the purchaser of, or any participant of, any SuperPark product, activity, service or facility.
Please read these Terms carefully before selecting or proceeding with your purchase.
By proceeding with your purchase, using any of the services and/or facilities or participating in any activities at the SuperPark premises, you acknowledge that:
If you are making a purchase on behalf of another person, you agree that you are duly authorised as their agent (each, a Customer) and that each Customer agrees to be bound by these Terms.
If you are making a purchase on behalf of a participant under the age of 18 (Minor), you agree that you are making the purchase with full authority as, or as agent on behalf of, the parent or legal guardian of the Minor, and agree to be bound by these Terms on behalf of the Minor, or their parent or legal guardian (as the case may be).
Any person accompanying a Customer is also deemed to be a Customer and shall be bound by these Terms.
In these Terms, the following definitions apply: