Privacy Policy

1. Overview

Thank you for using SuperPark Highpoint Pty Ltd ACN 657 638 992 (SuperPark), a supplier of an all-in-one indoor activity park. Your privacy is important to us and we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) (Privacy Act), which includes the Australian Privacy Principles (APPs) and any related privacy codes.

This Policy outlines how we collect, use, disclose and store your personal information and lets you know how you can access that information. This Policy applies to our obligations when handling information in Australia.

Please read this Policy carefully and contact us using the details below if you have questions.

2. What Personal Information We Collect and Why We Collect It

About Our Users

Information Collected:

• Your name, contact details, billing and residential address, date of birth and gender.
• Your nationality and which countries you hold citizenship of.
• Payment details.
• Educational details such as schools attended, qualifications, transcripts and/or English language test results.
• Any photos that you upload (e.g., profile pictures).
• Opinions and/or testimonials.
• Your device ID, device type and information, geo-location, IP address, web log data, browsing behaviour, and cookie information.
• Information contained in any communications between you and us.

Why We Collect It:

• For the purpose for which the personal information was originally collected.
• To identify and interact with you.
• To perform administrative and operational functions.
• To comply with legal requirements or any purpose authorised by Australian law, court or tribunal.
• For any other purpose for which you give your consent.
• Direct marketing.

How We Collect It:

• Directly from you when you:
  • use our services;
  • set up an account with us;
  • interact or share personal information with us via our platforms and social media; and
  • communicate with us.
• Through our third-party service providers.

About General Users Who Interact with Us

Information Collected:

• Information you have provided in communications with us.
• Your device ID, device type and information, geo-location, IP address, web log data, browsing behaviour and cookie information.

Why We Collect It:

• To identify and interact with you.
• To perform administrative and operational functions.

About Contractors or Prospective Staff Members

Information Collected:

• Your name, date of birth, payment and contact details.
• Driver’s licence or other appropriate identification.
• Your nationality, citizenship, and any visa details.
• Educational details, such as qualifications, transcripts and test results.
• Employment details (e.g., CV, qualifications, working with children check, first aid certificate, work examples).
• Study and career aspirations.

Why We Collect It:

• To enable recruitment functions.
• To correspond with you.
• To fulfil contractual relationships.
• To ensure you can perform your duties.

If you choose not to provide requested information, we may not be able to service your needs. For example, it may not be possible for us to provide you with our service if you wish to remain anonymous.

We sometimes receive unsolicited personal information. In such cases, we will usually destroy or de-identify the information as soon as practicable if lawful and reasonable to do so, unless the information is necessary for our functions or activities.

3. Sensitive Information

Where we collect sensitive information about individuals, we will only do so with consent or as otherwise permitted by law.

4. Disclosing Your Personal Information

We may disclose your personal information to the following third parties:

• Our business or commercial partners;
• Our professional advisers, dealers and agents;
• Third-party contractors and service providers (e.g., IT, data storage, marketing, advertising, payment processing);
• Payment system operators and debt-recovery functions;
• Data processors such as Amazon Web Services, Google Analytics, Meta, TikTok, HubSpot, TANDA, Google Cloud, Pantheon, Roller, Microsoft 360, Xero, Seek, LinkedIn, Microsoft Azure; and
• Any third parties authorised by you to receive information held by us.

If you are a contractor, we may disclose your information to payment system operators and debt-recovery services.

We may also disclose your information if required or permitted by law.

We may send information to third parties located outside of Australia, primarily in Finland, to perform our functions or activities.

For details about where our service providers may disclose personal information, please review their privacy policies.

5. Using Your Personal Information for Direct Marketing

From time to time, we may use your personal information to contact you to promote and market our products and services.

You can opt out by contacting us at hello@superpark.com.au or using the unsubscribe link in our communications. Once we receive your request, we will stop sending marketing information within a reasonable time.

6. Cookies

A “cookie” is a packet of information placed on a user’s computer by a website for record-keeping purposes. Cookies are used on SuperPark’s website to:

• Monitor traffic (time of visit, pages visited, device type, etc.).
• Monitor use of our website when you have been identified through online forms or communications.

Cookies are collected via Google Analytics. Learn more at Google’s cookie policy.

7. Security

We take all reasonable steps to protect personal information under our control from misuse, interference, loss and unauthorised access or disclosure.

Your data is held in secure databases operated by our third-party providers and protected by encryption, HTTPS browsing, hashed credentials, and active error monitoring.

While we take reasonable steps to safeguard data, security over the internet cannot be guaranteed. Please keep your passwords and account details confidential.

8. Accessing or Correcting Your Personal Information

If you would like to access or correct your personal information, please contact us using the details below. We will respond promptly and explain if we are unable to comply with your request.

9. Destroying or De-identifying Personal Information

We destroy or de-identify personal information when it is no longer needed unless required or authorised by law to retain it.

10. Making a Complaint

If you believe your privacy has been breached, please contact us using the details below. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our decision, you may contact the Office of the Australian Information Commissioner at 1300 363 992 or www.oaic.gov.au.

11. Changes

We may update this Policy from time to time. Any changes will take effect immediately upon posting on our website. Continued use of our services indicates acceptance of any changes.

12. Contact Us

All questions, queries, or complaints should be directed to hello@superpark.com.au.

This Policy was last updated in November 2023.